The hearing impaired person dials the other party’s number, exactly the same way as with any other telephone. I ts development in the late 1960s and through the 1970s by Robert Weitbrect, John Marsters and Andrew Saks, enabled the deaf and hard of hearing to access the telephone system for the first time to schedule appointments, receive calls from friends, and generally interact with others more easily.Ĭurrently, the system used in the US and many other countries, involves special phones and special people that connect and interact with the parties involved in the call. Recall from our recent discussion of the development of the caption phone that it came about through the efforts of those involved in the evolution of the old World War II teletype devices into an instrument by which the hearing impaired could access the telephone system and communicate. To understand how the criminal element can exploit these systems, let’s first check out how they work. While they are a miracle for the hearing impaired, a criminal element also uses these phones for their illicit activities. The creativity of deaf engineers and the community in general now allows millions of hearing impaired individuals access to the phone system normally. We described those involved and the inventions that were created mostly by the deaf bringing about this fabulous system now used in many countries around the world for communication by the deaf and hard of hearing. Hearing International regrets any misperceptions that this article may have created about the reputable captioned telephone services in general or about CapTel specifically, which are trustworthy, reputable services that are extremely valuable for people with hearing loss.Ī few weeks ago at Hearing Internationalwe discussed the development of the caption phones. Consumers can be 100% assured that their captioned telephone service has not been compromised or used for illegal purposes, and that the fraudulent behavior presented here is in no way related to or impacting upon their captioned telephone service. The fraudulent behavior described in this article has been reported with IP Relay service, which is an entirely separate form of telephone service than captioned telephone services. CaptionCall is an FCC-authorized captioned telephone service provider and is compensated by the Interstate Telecommunications Relay Service Fund, which is administered by the Federal Communications Commission, FCC for providing the captioning service.EDITORS CLARIFICATION: To clarify an error in this article: the “scams” described here do NOT occur with captioned telephone service (CTS), including CapTel Captioned Telephone and other reputable telephone services which had no involvement in the preparation of this article. ADA Access: The Americans with Disabilities Act (ADA) and the Federal Communications Commission (FCC), set aside funds to help people with hearing loss effectively use the telephone.Service Wait: 48 Hours to Schedule Installation.State Certification and/or License Number: CA.To be eligible and use CaptionCall, you must have:>Hearing loss that necessitates the use of captioned telephone service>A self-certification that you have a hearing loss that requires the use of captions to use the telephone as well as mandatory registration information must also be provided before you can use the CaptionCall service. This might include illness, injury, loud working conditions, military service, or simply getting older. Eligibility Requirements: The CaptionCall phone is intended for people experiencing hearing loss, regardless of the cause.A customer service representative will contact you Documents Required: Application and self-certification There are two options for receiving CaptionCall: the "Order Phone" button at the top right of any of our web pages and fill out the form.Application Process: Visit Website (Form available) Call (877.865.9228), or via Apple App Store, download CaptionCall Mobile App.Specific Populations Served: Any one who is hearing-impaired or suffers from hearing loss (seniors, veterans, etc.).Hours Mon-Fri 8am-7pm, Sat-Sun 8am-5pm, Holidays: 7am-3pm MT.
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